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Delete Your Cliphi Account

You can delete your Cliphi account yourself at any time, in the Cliphi app or on our website. Deleting your account cannot be undone.

1. In the Cliphi App

  1. Open the Cliphi app and go to the You tab.
  2. Tap Delete account.
  3. Confirm. You are signed out, and we email you a confirmation.

2. On Our Website

  1. Sign in at cliphi.com.
  2. Click your name and picture to open the menu, and choose Account.
  3. Click Delete my account, type DELETE, and click Delete forever.

Already signed in? Go straight to your Account page.

3. Can't Sign In?

Email [email protected] from the email address you signed up with, and we will delete the account for you.

4. Subscriptions and Credits

  • Deleting your account also cancels a Cliphi subscription bought in Google Play.
  • It also cancels a Cliphi subscription bought on our website, so you are not charged again.
  • Deleting the Cliphi app from your phone does not delete your account or cancel a subscription.
  • Any credits left in your account are deleted with it.

5. What We Delete

Deletion starts right away, and most of it is done within minutes. The last copies of some files, such as videos you uploaded, your transcripts and screenshots you sent us, are removed by our regular clean-up within 30 days. We delete:

  • Your sign-in account: your name, password and the ways you sign in (we keep your email address in the record described below)
  • Your projects: the videos you added, their transcripts, the moments and clips made from them, clip ideas, post ideas and reaction videos
  • Your files: the videos, clips, thumbnails, pictures, backgrounds and music you uploaded or made (except music we added to our public music library, see below)
  • Your connected social accounts and their access tokens, and your scheduled posts (any post not yet published is cancelled)
  • Your settings: your clip settings, the prompts you wrote and your plan details
  • Your API keys: the keys you made to connect other apps to Cliphi
  • Your history: your activity, how you found Cliphi, the feedback and problem reports you sent us, and our log of the emails we sent you
  • Your notifications: the phones you registered for notifications in the Cliphi app, and our log of the notifications we sent you
  • Your credit history, if you never paid us

6. What We Keep

  • A small record of the account: your email address, your account and payment IDs, when you joined, first paid and were last active, your country, your credit balance and purchase totals, and a summary of your usage, including the ID numbers of your projects and clips (not the projects or clips themselves). We keep it to handle billing questions and disputes and to prevent fraud. If you never paid us, we delete it 30 days after your account is deleted. If you ever paid us, we keep it for 8 years for tax and legal reasons, and then delete it.
  • If you ever paid us: your purchase and credit history (what you bought, and what you spent credits on, including the names of those videos and clips), for tax and legal reasons. We delete each entry 8 years after it was made.
  • App connections: our records of the access you gave AI assistants and other apps to connect to Cliphi (which app, what it was allowed to do, your account ID and when). That access stops working as soon as your account is deleted, and we delete these records automatically within 30 days.
  • Music in our public music library: if we added music you made to our public music library, it stays there, with its title, description and the prompt it was made from, but without your account, project or video details.
  • If you used a free trial: a one-way code made from your email address (not the address itself), so a new account with the same email address can't start a second free trial. We keep it with no set end date.
  • If you started a free trial with a card through Stripe: a card fingerprint (a code Stripe makes from your card, not your card number), with your account ID, your Stripe customer ID and the ID of that checkout, so the same card can't start another free trial. We keep it with no set end date.
  • If a free trial was refused at a checkout: a note of that checkout (its ID, your account ID, the reason and when). We keep it with no set end date.
  • If you unsubscribed from our emails, marked one as spam, or an email to you bounced: your email address stays on our do-not-email list, so we never email it by mistake.
  • Payment records at our payment partners: Stripe, Razorpay, Dodo Payments and Google Play keep their own records of your payments, under their own policies.
  • Posts you already published: clips you posted to YouTube, Instagram, TikTok or other sites stay there. To remove them, delete them on that site.

7. Questions

Email [email protected]. Our Privacy Policy explains how we handle your data.