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Cancellation & Refund Policy

Last updated: July 12, 2026

1. What You Purchase

Cliphi is a digital software service (SaaS) that turns long videos and livestreams into short vertical clips. Purchases are made as:

  • Monthly subscriptions that include a monthly credit allowance
  • One-time credit packs available to active subscribers

Credits are delivered to your account instantly upon successful payment and are consumed when you process videos and render clips. Because this is a digital service, no physical goods are shipped and "returns" do not apply.

2. Subscription Cancellation

  • You can cancel your subscription at any time from your account's billing (Usage) page. Stripe and Dodo Payments customers can also manage or cancel through their customer portal (the "Subscription" button).
  • Cancellation stops all future charges. No further renewal payments will be taken after you cancel.
  • All credits already in your account stay there and never expire — cancelling never takes away anything you have paid for.
  • You can subscribe again at any time, to the same plan or a different one.
  • No cancellation fees, ever.

If you have trouble cancelling, email [email protected] and we will cancel it for you.

Bought your subscription in the Cliphi Android app? Google Play bills it, so cancel it in the Google Play Store app, under Payments & subscriptions, then Subscriptions. Deleting the app does not cancel it. Your plan keeps working until the end of the month you already paid for, and everything above about your credits still applies.

3. Refunds

Because credits are digital goods delivered instantly and usable immediately, purchases are generally non-refundable. In particular, we do not offer refunds for:

  • Credits that have already been consumed
  • Change of mind after purchase
  • Partial billing periods after cancellation (your credits stay with you instead — they never expire)

We do issue refunds in the following cases:

  • Duplicate charge: you were billed more than once for the same purchase
  • Payment without delivery: you were charged but the credits or subscription were not added to your account
  • Verified technical failure: a fault on our side prevented you from using the service you paid for, and we could not resolve it
  • Unauthorized transaction: a charge you did not make, reported promptly

Purchases made in Google Play (in the Cliphi Android app) are refunded through Google Play and follow Google Play's refund policies. If a Google Play purchase is refunded, we remove the credits it added from your account (for a partial refund, a matching share), but never take your balance below zero.

4. How to Request a Refund

  • Email [email protected] from your registered email address.
  • Include the transaction ID or payment reference (from your payment receipt) and a short description of the issue.
  • We respond to refund requests within 2 business days.
  • Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank, it may take additional time to reflect in your statement.
  • Bought in Google Play? You can ask for a refund in your Google Play order history, or email us your Google Play order number (it starts with GPA.) and we will help. Google Play refunds go back to the payment method you used in Google Play, on Google's timeline.

5. Payment Processing

Payments are processed securely by our payment partners — Razorpay (India), Dodo Payments or Stripe, depending on your region and when you joined. Where Dodo Payments is your payment partner, it acts as the merchant of record: it is the legal seller named on your invoice and receipt, collects any applicable VAT, GST or sales tax, and its name (DODOPAY) appears on your card statement. Cliphi does not store your card, UPI, or bank details. Refunds are always routed back through the same payment partner and method used for the original transaction.

Purchases in the Cliphi Android app are processed by Google Play, and Google Play's terms apply to them.

6. Contact Us

Questions about billing, cancellations, or refunds: [email protected]. We aim to answer every billing query within 2 business days.